General Manager

SUMMARY The General Manager is responsible for the overall performance and leadership of an assigned CollisionRight repair center This position has full accountability for the centers financial performance operational execution teammate leadership customer experience quality safety and local market growth The General Manager leads the center team to achieve established financial and operational goals while creating a high performing teammate and customer focused culture Working closely with the Regional Manager and Support Center partners the General Manager ensures consistent execution of CollisionRight standards develops talent strengthens customer and business relationships and identifies opportunities to continuously improve center performance ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Business & Financial Performance Assume full responsibility for center performance including profit and loss P&L revenue profitability operating expenses labor performance materials and supply costs accounts receivable and other established financial objectivesAchieve monthly operating plan and established key performance indicators KPIs by ensuring center leaders and teammates understand expectations and have the training resources and accountability necessary to deliver resultsRegularly review center scorecards financial results and operational performance to identify trends understand root causes and implement corrective action when performance is below expectationsPartner with the Regional Manager to establish center goals develop action plans and communicate progress risks and business needsEffectively manage staffing and other center resources to support workload productivity customer demand and financial objectivesPeople Leadership & Culture Provide leadership direction coaching and accountability to all center teammates while fostering a collaborative high performing and respectful work environmentBuild and maintain an effective center team through hiring onboarding training development performance management recognition and retentionDevelop center leadership and identify high potential teammates to strengthen succession planning and create opportunities for internal growthProvide timely and meaningful performance feedback and address performance attendance behavioral and other workplace concerns appropriatelyPartner with People Operations on employee relations matters corrective action policy interpretation investigations accommodations and other teammate matters as appropriatePartner with Talent Acquisition and the Regional Manager to proactively identify staffing needs and maintain appropriate staffing levelsEnsure company policies employment practices and leadership expectations are consistently applied throughout the centerOperational Excellence Quality & Customer Experience Lead the overall workflow and production of the center to ensure vehicles move efficiently through the repair process while meeting quality safety cycle time and customer expectationsMaintain accountability for repair quality and ensure established repair procedures OEM requirements company standards and appropriate quality control processes are consistently followedEnsure center leaders effectively manage technician productivity work in process scheduling repair planning parts and other operational driversMaintain a strong customer focused culture and ensure concerns are addressed with urgency professionalism and appropriate follow through including recovery of dissatisfied customer and NPS experiencesEnsure the center complies with applicable federal state and local regulations environmental requirements safety standards and CollisionRight policiesEnsure required equipment tools and safety resources are properly maintained and utilized and that teammates complete required technical safety OEM and company trainingSales Strategic Accounts & Market Growth Build and maintain strong relationships with customers insurance partners dealerships vendors and other referral and business partners within the local marketPartner with Sales and Strategic Accounts teams to support existing relationships execute customer and program requirements and identify opportunities to grow center revenue and market presenceEnsure the center consistently delivers on DRP strategic account and customer commitments through strong operational execution quality communication and serviceIdentify local business development opportunities and partner with the Regional Manager and appropriate Support Center teams to support growthRepresent CollisionRight professionally within the local market and protect the companys reputation and customer relationshipsOrganizational Partnership & Execution Serve as the primary leader and point of accountability for the center ensuring company priorities and initiatives are effectively communicated and executedMaintain regular communication with the Regional Manager regarding performance staffing customer concerns operational challenges and emerging business risksPartner collaboratively with People Operations Talent Acquisition Finance Safety Training Sales Strategic Accounts IT and other Support Center teams to support center performanceLead the center through organizational change new processes technology implementations acquisitionsintegrations and other company initiatives as applicableIdentify operational barriers and opportunities for improvement and partner with the Regional Manager to develop sustainable solutions QUALIFICATIONS High school diploma or equivalent required; Bachelors degree in business management or a related field preferredMinimum of 3 years of leadership experience within collision repair automotive operations or a related multi faceted service environmentDemonstrated ability to lead teams and drive financial operational customer and people resultsStrong financial acumen with experience managing P&L budgets costs productivity and business performanceProven ability to use KPIs scorecards and operational data to identify trends and improve resultsStrong leadership coaching communication organizational and problem solving skillsWorking knowledge of collision repair processes industry standards repair procedures and safety requirementsExperience with CCC or similar estimating and repair management systems preferredAbility to build effective relationships with teammates customers business partners and cross functional teamsAbility to manage multiple priorities and make sound decisions in a fast paced operating environmentValid drivers license and ability to meet company driving requirements