Administrative Specialist II
NC09 Â Â Salary $39,671- $69,426
- This is an anticipated vacancy*
This position with NCDOT offers full State Benefits , competitive salaries and many career development opportunities. Â
The DMV Customer Contact Center located in Bladen County provides information pertaining to vehicle titling and licensing, driver license services, liability insurance, and safety/emissions inspections to the general public. Â Work is performed in a fast-paced, performance-based call center environment responding to inquiries via phone and e-mail. Â Employee will provide assistance to customers in resolving complex issues unresolved by automated voice processing equipment, provide comprehensive and detailed information, and prepare reports. Â Responses are learned and performed in accordance with DMV rules and regulations and the Privacy Protection Act.
Management prefers applicants with the following
- Experience analyzing, interpreting, and/or evaluating information or data.
- Experience completing and maintaining records and reports.
- Experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele.
- Experience with customer service by phone and/or in person with diverse clientele.
- Experience in Microsoft applications and/or mainframe databases.
Additional Expectations
A copy of the most recent performance review signed by supervisor is needed if selected for an interview Applicant subject to motor vehicle records check. This position is considered “covered” under the REAL ID Act. Therefore, pursuant to 6 CFR, 37.45, the selected candidate will be required to undergo a background check which includes a name-based and fingerprint-based criminal history record check. Â The candidate that is selected for the position will be given a conditional offer of employment that would allow him or her to begin work subject to the results of the background check. Â Prior to beginning employment, the selected candidate will be required to submit to a name-based and fingerprint-based criminal history record check. A cost will be associated with this process for new employees. Â No cost is associated with this process for existing DMV employees.
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.
High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.Â
Jacqueline Carney 919 615 7231
It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.Â
NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. Â If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.