IT Solution Support Specialist

Spartanburg Regional Healthcare System Logo
Spartanburg Regional Healthcare System
Spartanburg, SC, United States
  • Healthcare
  • FullTime
  • Applications have closed

Job Requirements Join Our Team as an IT Solution Support Specialist! Work Schedule: 10:30 am — 7:00 pm

Location: Onsite

About Spartanburg Regional Healthcare System Spartanburg Regional Healthcare System (SRHS) is an integrated, community-focused healthcare organization that has been proudly serving the Upstate region of South Carolina for over 100 years. With a commitment to exceptional care, cutting-edge technology, and improving the health and wellness of our community, SRHS is recognized for its high standards of quality and compassionate service. Our system includes a vibrant network of hospitals, physician practices, outpatient centers, and specialized services, making us a vital part of Spartanburg and beyond.

Position Summary We are looking for technical professionals who can provide first-level support to hospital staff, helping resolve hardware, software, security, and network issues. If you are someone who enjoys solving problems and making a real impact, this could be a great fit. As an IT Solution Support Specialist , you will use ITSM software to document, assess, and prioritize incoming requests—ensuring timely resolutions and delivering excellent customer service. This role offers room to grow within the organization and the chance to work closely with other IT team members.

Daily responsibilities include: Managing user accounts, hardware, applications, and telephony/mobile devices; Assisting with Switchboard calls; And delivering efficient, high-quality support to hospital associates.

Minimum Requirements Education

  • High school diploma or equivalent

Experience

  • At least 3 years of IT experience
  • 1–2 years of customer service experience

Preferred Qualifications Education

  • Associate’s degree

Experience

  • 3–5 years of Healthcare IT experience

Licenses/Certifications

  • Helpdesk certification

Core Responsibilities

  • Respond to associate queries for Information Technology via telephone or electronic correspondence.

  • Research customer queries using available resources. Resources include division incident tracking application, stored procedures and protocols, and divisional subject matter experts.

  • Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Advise customers on status of incidents, problems, and requests.

  • Document all interactions. Interactions include first call requests, follow up requests and resolutions.

  • Direct/Re-direct customer requests to appropriate resource.

  • Strong knowledge of incident tracking application and processes, procedures and policies that support utilization of application.

  • Requires the ability to stay current with system supported product changes and updates.

  • Escalates customer requests in accordance with departmental protocols.

  • Demonstrates high energy, willingness to learn and adaptable to changing work environment.

  • Complies with departmental and organizational policies, protocols, and procedures

  • Excellent written and oral communication skills.

  • Ability to interact successfully with all levels of associates and IT Personnel.

  • Ability to work in high pressure healthcare environment.

  • Diagnoses computer, mobile, printer and application errors

  • Active Directory

  • Microsoft Office 365

  • Citrix

  • Cisco Call Manager

Why Spartanburg Regional? At SRHS, you will be part of a mission-driven team dedicated to improving lives every day. You will work in an environment that challenges and supports you, surrounded by colleagues who share your commitment to excellence. Join us and help power the technology that drives exceptional care for our community.

Ready to make a difference? Apply today and join the Spartanburg Regional family!

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