Service Desk Specialist

Job Description

Insight Global is looking for a Service Desk Technician to join a team in Atlanta, GA supporting one of the world’s most notable luxury retail brands. This role will be required to sit onsite five times a week and the shift Thurs-Mon 10:00 AM to 7:00 PM. This person will be joining the Retail Service Desk support team that is responsible for providing remote IT technical support for the boutiques and retail stores. It is imperative that this person has excellent communication skills and personality.

Required Skills & Experience

• 2 years of service desk experience

• Experience resolving hardware and software issues via phone and email

• Experience troubleshooting Windows and Mac environments

• Experience supporting mobile devices (iOS, Android)

• Use of ServiceNow ticketing system

• Proven customer service skills and communication skills

Compensation:

$20/hr to $26/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.