Global Services Tech II
Department: Global Tech Services (GTS)
Location: Advance, NC
Reports To: GTS Manager / GTS Senior Manager
Employment Type: Full-Time
Global Tech Services – Tech II
Position Overview Independent technical role supporting enterprise-wide systems across Manufacturing, Distribution, Supply Chain, Retail, and Back Office operations. Provides advanced troubleshooting and system support while maintaining documentation and implementing technical solutions.
Primary Responsibilities Technical Support
- Manage IT ticketing system for hardware/software issues
- Support multi-platform environments (Windows, Apple, Linux)
- Configure and troubleshoot mobile devices and scanners
- Install and maintain printer systems (Laser, Thermal, Check, Badge)
- Network cable installation and maintenance
System Management
- Desktop/laptop/tablet imaging and deployment
- Software installation and configuration
- Asset and inventory tracking
- Network infrastructure support
- Vendor liaison and coordination
Documentation & Process
- Maintain knowledge base documentation
- Implement process improvements
- Follow escalation procedures
- Monitor warranty periods
- Track IT assets
Required Qualifications
- Associate degree in Computer Science/Information Systems or equivalent experience
- 3 years endpoint technical support experience
Certifications
- CompTIA A
- CompTIA Network
- ITIL Foundation
- Microsoft 365 Certified: Endpoint Administrator Associate
- Apple Certified Support Professional (ACSP)
Technical Skills
- Windows/Mac OS troubleshooting
- Network infrastructure support
- Hardware diagnostics
- Mobile device management
- Printer system maintenance
Professional Skills
- Strong communication abilities
- Problem-solving expertise
- Time management
- Documentation proficiency
- Customer service focus
- Team collaboration
Additional Requirements
- Occasional domestic travel
- Flexible schedule availability
- ITIL process knowledge
- Continuous improvement mindset
- Multi-project management ability
This position requires technical expertise, strong problem-solving skills, and dedication to customer service excellence while maintaining enterprise-wide system support.