Guest Services Manager – The Vendue

THE VIBE Bursting with modern energy amidst historic bones The Vendue is Charlestons original art hotela place where creativity meets southern charm and hospitality is elevated to an art form We dont just offer jobs; we cultivate fulfilling careers through a culture that celebrates Curiosity Boldness Intentionality and Delight We are seeking a passionate dedicated and inspiring Guest Services Manager to lead our front of house team and orchestrate exceptional 360 degree guest experiences YOUR EXHIBITION WHAT YOULL DO Set the Tone Lead mentor and empower our Guest Experience Managers Overnight Managers Night Auditors and Valet staff with a servant leader mindsetMaster the Experience Proactively welcome guests into our home resolve complaints with grace and service recovery and ensure every interaction creates a guest for lifeCurate Excellence Maintain pristine standards across all public and private guest areas so the property always shinesCommand Operations Interview hire and onboard team members; build schedules; manage payroll; and establish standard operating proceduresManage Reputation & Billing Drive high online reputation scores across review platforms handle third party billing close folios and jump onto the floor whenever your team needs supportYOUR PALETTE WHAT YOU BRING Hospitality Background 2 years of guest facing experience preferably in boutique or luxury hospitalityFlexibility & Presence Punctual and dependable on site presence with the adaptability to work a flexible schedule including days evenings weekends and holidays as business needs ariseLeadership Moxie Strong initiative adaptability calmness under pressure and a collaborative team first attitudeEducation & Certifications High school diploma or equivalent required AssociatesBachelors degree in HospitalityTourism is a plus Must become TiPS certified within 30 days company paidTech & Industry Pluses Experience with Opera PMS software plus an interest or background in Art or Food & Beverage is a big advantageTHE PERKS WHAT YOULL GET Compensation 55000 60000 year Based on Experience Up to 20 Annual Bonus Potential Full Time Exempt positionEarned Wage Access Access your earned wages before payday via PayActivTime Off Generous Paid Time Off PTOHealth & Wellness Affordable Medical Dental Vision Company Paid Life Insurance plus ShortLong Term Disability options401k Plan Traditional & Roth 401k with up to 35 employer matchGrowth & Other Perks Tuition Reimbursement Employee Assistance Program EAP and exclusive discounts across all Avocet owned hotels and restaurantsREADY TO JOIN US If you have the passion moxie and drive to deliver unforgettable guest experiences in the heart of Charlestons French Quarter wed love to meet you To Apply Submit your resume online or visit our careers site The Vendue is an Equal Opportunity Employer EOE and Drug Free Workplace DFWP