Esri Support Liaison

Role Overview:
Acts as the City’s primary liaison to Esri Support Services to ensure timely and efficient resolution of software issues, bugs, and service requests.

Responsibilities:

• Log, track, and manage Esri technical support cases.

• Liaise between internal technical teams and Esri engineers.

• Document resolutions, known issues, and lessons learned.

• Maintain support history and communicate updates to stakeholders.

Qualifications:

• Bachelor’s in GIS, IT, or related field.

• 2+ years working directly with Esri Support or similar service desk.

• Familiarity with Esri support ticketing systems.

• Excellent communication and documentation skills.