Leasing and Marketing Specialist

Who We Are South Oxford Management is a leading full service property management company with a presence in Texas Georgia Virginia New Jersey Florida and Connecticut We are committed to delivering exceptional experiences for our residents and team members alike Our owners and leadership team brings extensive industry experience ensuring that quality and excellence are woven into every facet of our operationsfrom asset management to leasing We are passionate about creating positive experiences and believe in putting people first When you become a part of South Oxford Management you join a supportive team that values learning encourages idea sharing and actively engages in team building and community service activities How You Will Contribute The Leasing & Marketing Specialist is responsible for supporting multiple apartment communities within an assigned portfolio by driving occupancy generating leads conducting tours assisting with leasing operations training team members and executing marketing initiatives This position travels between communities as needed to provide coverage during staffing shortages support new lease ups assist with occupancy challenges onboard new associates and implement outreach and resident retention programs The ideal candidate is highly organized sales driven adaptable and capable of quickly integrating into different communities while maintaining company standards for customer service leasing performance and team development Things You Will Do Leasing & Sales Conduct property tours and present apartment homes amenities and community features to prospective residentsConvert telephone internet and walk in inquiries into qualified traffic and leasesMaintain a strong closing ratio and achieve leasing goals established by managementProcess rental applications and complete lease documentation accurately and timelyFollow up with prospects through phone email text and CRM systemsAssist with move in preparation and resident onboardingMaintain accurate prospect and resident records in Yardi Knock RentCafe and other property management systemsSupport lease renewals and resident retention initiativesMarketing & Outreach Develop and execute community marketing plans to increase traffic and occupancyEstablish and maintain relationships with local businesses major employers real estate agents apartment locators and community organizationsCoordinate preferred employer programs and corporate outreach effortsAttend networking events job fairs housing expos and community functionsManage social media content and online reputation initiativesMonitor and maintain listing accuracy on ILS sites including Apartmentscom Zillow RentCafe and other advertising platformsDistribute marketing materials and promotional items throughout target marketsConduct competitor market surveys and report findings to managementTraining & Team Development Train newly hired leasing consultants and community team members on company leasing policies procedures and customer service standardsProvide hands on training in leasing systems CRM platforms lead management application processing and resident communicationsCoach team members on sales techniques overcoming objections closing strategies and prospect follow upAssist with onboarding and mentoring new associates during their first weeks of employmentConduct role playing exercises and leasing workshops to improve conversion ratios and customer experienceTrain teams on Fair Housing compliance company policies and operational best practicesIdentify performance gaps and provide recommendations for additional training and developmentSupport Regional Managers and Community Managers in implementing company initiatives and operational changesServe as a resource and subject matter expert for leasing and marketing best practices across the portfolioPortfolio Support Provide leasing office coverage for vacations staffing shortages training periods and open positionsAssist with lease up communities acquisition transitions and special projectsSupport communities with occupancy challenges through focused leasing and marketing effortsAssist with implementation of new software systems processes and company programsEvaluate leasing team performance and provide feedback to Community Managers and Regional ManagersAssist with resident events and retention programs as neededTravel regularly between assigned communitiesCustomer Service Deliver exceptional customer service to prospects residents vendors and team membersRespond to resident inquiries and concerns professionally and timelyAssist with resident retention efforts and service recovery when neededRepresent the company in a professional manner at all timesAdministrative Responsibilities Complete daily leasing reports and traffic documentationMaintain accurate prospect follow up and lead managementEnsure compliance with Fair Housing laws and company policiesAssist with reporting audits and file reviews as requestedParticipate in weekly meetings training sessions and portfolio reviewsProvide feedback and recommendations regarding leasing trends marketing effectiveness and operational improvementsThings You Will Need EducationQualifications Minimum 2 3 years of apartment leasing experience requiredPrior experience training mentoring or leading leasing professionals preferredStrong sales marketing and closing skillsExperience with Yardi RentCafe Knock CRM and related property management software preferredKnowledge of Fair Housing regulations and multifamily operationsExcellent verbal written presentation and training skillsAbility to work independently with minimal supervisionStrong organizational and time management skillsReliable transportation and willingness to travel between communitiesProficiency in Microsoft Office social media platforms and virtual meeting softwarePerformance Expectations Achieve leasing and occupancy goals established by managementMaintain strong closing ratios and prospect follow up standardsSuccessfully train and onboard new team members throughout the portfolioImprove leasing performance through coaching and development initiativesSupport occupancy stabilization efforts at assigned communitiesDevelop and maintain relationships with key employers and referral sourcesMaintain positive online reputation and resident satisfaction scoresDemonstrate flexibility and adaptability while supporting multiple communitiesWhat We Will Provide You South Oxford Management LLC provides a range of insurance options and benefits for our full time team members Including MedicalRxDentalVisionEmployer Paid LifeAD&DVoluntary LifeAD&DShort Term DisabilityLong Term DisabilityEmployee Assistance ProgramAccident PlanHospital Indemnity PlanCritical Illness PlanLegalID Theft ProtectionPet Insurance401k Retirement w Match Immediate VestingPaid Holidays and Time Off 3 weeksRent Discount 30Tuition Reimbursement2000yearPaid Parental Leave 4 weeksEmployee Referral BonusEmployee Rewards and RecognitionYoure exceptional Let us make you feel it Join our team South Oxford Management LLC is proud to be an Equal Opportunity Employer EOEMFDVSO South Oxford uses E Verify a web based system that allows enrolled employers to confirm their employees eligibility to work in the United States through the US Department of Homeland Security and the Social Security Administration where permitted by state law South Oxford Management LLC is committed to providing a workplace that is free from the use sale possession or distribution of illegal drugs and alcohol as well as free from the abusive use of legal drugs or alcohol All job applicants are required to take and successfully complete a drug andor alcohol test before they will be permitted to begin employment Applicants who refuse to take a test or do not cooperate with the test representatives will not be permitted to begin employment If a test yields a positive result for drugs or alcohol the Company may withdraw the offer of employment to an applicant where permitted by state law