IT Support Technician

Basic ITS Logo
Basic ITS
Winner, United States (Remote)
41600 - 41600 EUR / Year
  • Logistics
  • FlexTime
  • FullTime
  • Shift
  • Applications have closed

Requirements

Must have:

– High school diploma or GED. – 1-3 years of experience supporting client devices or desktop environments. – Solid working knowledge of computer hardware, software, and troubleshooting methods. – Clear communication skills for interacting with both technical and non-technical users. – Strong customer service, organization, and problem-solving abilities. – Preferred: technical certification such as CompTIA A+, Microsoft, or a related credential. – Preferred: experience in IT customer support. – Preferred: familiarity with ServiceNow or similar ticketing platforms. – Preferred: exposure to Epic or other EMR systems. – Preferred: background in break/fix support or computer technician work. – Preferred: knowledge of Microsoft Office troubleshooting, Windows support, hardware/workstation diagnostics, software installation and configuration, and issue documentation.

Responsibilities:

  • Deliver day-to-day technical assistance for computer hardware, software, printers, and workstation-related problems. – Investigate service requests and incidents involving Microsoft applications, email, operating systems, and business software. – Help with computer setups, equipment transfers, software installation, and device provisioning. – Manage user account updates, hardware swaps, and asset tracking activities. – Keep inventory records current and support technology documentation. – Identify and fix straightforward technical issues using established procedures. – Escalate more complex matters to senior technicians when required. – Foster positive working relationships with employees while delivering strong customer service. – Contribute to IT projects, system rollouts, and office moves as needed.

Company:

We are hiring an IT Support Technician I for an on-site role in Winner, SD. This is a full-time, Monday through Friday position with an 8-hour shift and pay of $20.00 per hour. We offer a comprehensive benefits package that includes 401(k), dental, health, vision, and life insurance, flexible spending and health savings accounts, paid time off, retirement plan, and holiday pay. This role is a great fit for someone with help desk, desktop support, or field technician experience who enjoys assisting users and building their IT career.

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