Technical Support Representative
Job Description
We are seeking a customer-focused Technical Support Specialist with strong communication and troubleshooting skills to join our call center team. The ideal candidate will have experience navigating PC and network environments, installing and troubleshooting software, and resolving customer issues efficiently.
Responsibilities include handling inbound support calls (average 15 minutes, ~25 calls/day), assisting CCC customers with software and claims processing, and supporting the CCC ONE estimating product and mobile application. Candidates must be comfortable managing confidential information and possess an intermediate understanding of Windows OS, network connectivity, and web-based applications. A high school diploma is required; a college degree and prior tech/mobile support experience are a plus.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
Must:
Effective/moderate PC and network navigation, software installation and troubleshooting experience
Troubleshooting and call center experience
Thoroughly understand software and provide efficient and quick resolutions
Ability to handle confidential information, within company privacy standards, such as customer information & case history, SAS 70 policy requirements, etc.
Intermediate understanding of Windows Operating Systems, Software Utilization, Network Connectivity and Web Based Applications (Navigate PC, install programs)
High School degree
Great communication with strong soft skills Plusses:
College degree
Tech support experience
Mobile support