Director of Box Office Operations (Caesars Palace Corporate)

Job Category: EntertainmentDegree Level: High School GraduateJob Description: JOB SUMMARY: The Director of Box Office Operations is directly responsible for providing oversight and accountability for all aspects of the creation, distribution, reconciliation and control of admission tickets to events at Caesars Entertainment venues in the Las Vegas region. The Director will provide full operational management of all box office processes related to admission tickets for the business units. The position will provide expertise in developing departmental operating & capital budgets, managing and leading the ticketing team, setting staffing levels, establishing efficient & consistent box office operations, maintaining procedural compliance, and interacting with internal and external clients, as well as all internal departments as they relate to ticketing matters.ESSENTIAL JOB FUNCTIONS:

• Oversee the accuracy, integrity, and accountability of all ticketing operations citywide including PH Live and Colosseum, citywide showrooms, and Attractions including the High Roller Wheel.

• Manage, coach, develop and lead all ticketing team members.

• Establish, implement, train and maintain compliance with consistent and effective ticketing policies, procedures, processes, systems, and internal controls across all venues

• Establish and maintain operating budget for the department.

• Serve as primary contact for all departments regarding ticketing operations.

• Communicates effectively with guests during events, with the ability to diffuse escalated problems.

• Maintains timely and effective communication with stakeholders, business units, team members, peers.

• Has oversight of the development and implementation of products and services to improve the overall customer service experience related to ticketing and event admission.

• Work closely and collaboratively with Information Technology to utilize innovative technology and mobile solutions to enable improved customer experiences.

• Daily check of sales to ensure compliance, proper price coding and that all plans are functional and display properly online and in the ticketing system.

• Assistance and education of enterprise ticketing leaders at regional venues.

• Participates in and supports special initiatives and projects as needed.

QUALIFICATIONS:

• The ideal candidate will have a minimum of 8-10 years of prior entertainment ticketing, sales and operations with direct responsibility for supervising and directing staff across a wide range of operating functions.
• Extensive knowledge of Ticketmaster Host (TMWin) and Archtics ticketing system applications, Account Manager, TM1 Entry, TM1 Reports, and Pricemaster.
• Understanding of event creation process for Ticketmaster Host and ARCHTICS ticketing systems.
• Successful track record of measuring improvements in customer satisfaction and loyalty.
• Experience in managing cross functional teams and building relationships.
• Excellent verbal & written communication, organizational and time management skills required.
• Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency.
• Ability to adapt and quickly pivot, as needed, to manage time sensitive tasks. Displays a sense of urgency and effective time management.
• Skilled at working collaboratively and in a team environment.
• Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group.
• Able to work under pressure and meet deadlines, while managing and prioritizing multiple skills in a face-paced and dynamic environment.
• PC skills including MS Word, Excel, Outlook and PowerPoint.

Education: Bachelor degree preferred; high school diplomaPHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Computer skills (Word, Excel, Outlook)
• Ability to work in loud showroom environment
• Ability to repeatedly climb stairs – up and down
• Ability to lift 75 lbs. items such as stanchions, boxes, chairs, tables etc.
• Ability to stand/walk for long periods, sometimes for the entire duration of the show/event.
• Ability to multitask

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.About Us: At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world’s most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah’s®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

Caesars Entertainment