MasterBrand Cabinets LLC Winnipeg, MB, Canada
Position Summary The Director of Customer Service is a leadership role in charge of delivering a seamless experience across all stages and touchpoints in our customer and consumer journeys for our portfolio of cabinet brands. They will ensure our customer care teams achieve daily performance targets, all while developing and leading strategies to drive higher customer satisfaction, NPS, and business growth. A primary focus is oversight of our day-to-day customer care management teams and managing customer escalations for MasterBrand product lines. Segmenting brands and customers, and providing the appropriate levels of service to each, will be critical to success. This person will also be responsible for implementing standard work and process improvements, championing problem-solving initiatives to reduce waste and elevate the experience, and meeting budgetary commitments within their respective departments. In addition, this strategic leader is responsible for...
Customer Service / Support