Illinois Bone and Joint Institute LLC
Buffalo Grove, IL, USA
Description: Job Summary The main focus of this position is to deliver exceptional patient-centered customer service and provide team support to IBJI staff and partners relative to administrative services. The primary objective of this position is: To meet and exceed customer service expectations while executing front desk functions. Communicate in a transparent and professional manner Contribute positively to the work environment Foster relationships Represent IBJI core values The secondary objective of this position is: To execute established best practices relative to front office tasks Understand current policies and procedures and relative timelines Proficient with compliance regulations Apply effective and efficient strategies to task completion Adopt a team oriented approach Responsibilities Greet patients upon entry with a smile, pleasant welcome and establish eye contact Answer phones with the established ‘phone greeting’ script Follow established patient...