Forever 21
Florence, KY, USA
Overview: The Lead fosters teamwork while supporting the ongoing success of all operational and service functions within the store which includes all aspects of the customer service experience, cash handling procedures, POS, stock replenishment, maintaining visual integrity, merchandising, and fitting room maintenance. The PT Store Supervisor will be the driver in customer satisfaction by demonstrating and maintaining a customer first. Responsibilities: Consistently creates a welcoming environment and experience for the customer. Quickly responds to customer inquiries and needs and assists other Leads and Brand Ambassadors when needed. Demonstrates a can-do attitude and proactively seeks opportunities to deliver exceptional customer service. Applies above average selling skills to engage with customers and provide knowledge of the brand. Follows the Company’s Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting & Styling and Thanking). Leads the...