Warby Parker
Nashville, TN, USA
Warby Parker is on the lookout for an experienced Senior Director of Customer Experience to roll up their sleeves and lead our Customer Experience teams in Nashville, Las Vegas, and New York City. In this position, you’ll direct the day-to-day operations of customer engagement, order management, and strategy as we aim to satisfy and delight each and every Warby Parker customer. You will also be a key contributor to our strategic plans as we scale our organization and pave the way for future growth. Sound like your cup of tea (or coffee, or yerba mate)? Keep reading!
What you’ll do:
Design and oversee the execution of strategies to optimize the customer experience, as aligned with Warby Parker’s vision and values
Act as the voice of the customer in the business, driving the improvement of performance measures, metrics, and service-level agreements across the organization with the aim of streamlining the customer journey and maintaining our Net Promoter Score
Identify...