Westgate Resorts Gatlinburg, TN, USA
As a Housekeeping Supervisor, you will: Play a crucial role in ensuring that our guests experience the highest standards of cleanliness and comfort during their stay. Supervise and motivate housekeeping personnel, providing daily supervision, and ensuring adherence to service and productivity standards. Assign duties to staff and examine their work for accuracy, neatness, and compliance with policies and procedures. Communicate with guests and employees verbally and in writing, answering questions and providing clear direction. Inspects and prepare clean units before turning them to vacant and clean for guest occupancy. Assist in training and development of both existing and new staff members. Report engineering issues according to established company procedures. Respond promptly to guest requests and follow-ups, delivering top-notch customer service. To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are...