$18.00 - $20.00 hourly
British Swim School Pleasanton, CA, USA
Customer Service Specialist at run efficient customer service and site operations focused on retention of families through engaging relationships to secure further lesson bookings and to attract new customers. Adherence to British Swim School policies and procedures ensures that families expectations are met and exceeded. Knowledge, Skills, and Abilities Enthusiastic, assertive personality with strong relationship and customer service skills. Effectively communicate with customers and employees. Disciplined to follow schedules and enforce safety procedures as well as follow policies, teaching methods, and procedures of British Swim School. Able to multi-task in a changing environment with priorities in order. Roles and Responsibilities Reports to and communicates directly with Operations Manager or Franchise Business Owner. Be present and correctly dressed in British Swim School uniform at least 30 minutes before the start of the first lesson of the day. Create positive first...
Customer Service / Support