Senior UX Program Manager – Remote / Telecommute

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Cynet Systems
Atlanta, GA, United States
  • Environmental

We are looking forSenior UX Program Manager – Remote / Telecommute for our client in Atlanta, GA

Job Title: Senior UX Program Manager – Remote / Telecommute

Job Location: Atlanta, GA

Job Type: Contract

Job Description:

  • The Senior UX Program Manager will lead and support user experience research initiatives while collaborating with cross-functional teams.
  • This role involves planning and executing end-to-end research studies, analyzing findings, translating them into strategic insights, and supporting the design process through workshops, storytelling, and continuous user engagement.

Requirement/Must Have:

  • Ability to understand requirements at early and ambiguous stages and define research goals.
  • Ability to plan and execute generative and evaluative user experience research activities.
  • Ability to analyze competitive landscapes, stakeholder ecosystems, market forces, and industry trends.
  • Ability to identify appropriate research methods and conduct primary and secondary qualitative research.
  • Ability to write discussion guides, conduct interviews, and apply diverse research methods.
  • Ability to analyze research findings and translate them into actionable insights.
  • Ability to provide strategic perspectives for front-end innovation projects.
  • Strong communication skills to present research strategies, methodologies, and insights.
  • Ability to collaborate with designers to co-create innovative solutions.
  • Ability to facilitate workshops, work sessions, and presentations.
  • Ability to create compelling research storytelling throughout the design process.
  • Ability to keep teams focused on user needs throughout all stages of design.

Experience:

  • 1 3 years of qualitative design research experience.
  • Experience working in a fast-paced environment with varied projects.
  • Experience driving tangible outcomes in a qualitative design capacity.
  • Experience in usability testing, heuristic evaluation, task analysis, surveys, persona creation, journey mapping, and field research.
  • Experience with usability studies, contextual inquiry, survey methods, and co-creation workshops.
  • Experience using AI tools in the research process.

Responsibilities:

  • Understand requirements in early and ambiguous phases and define research goals.
  • Plan and execute generative and evaluative user research studies.
  • Perform analysis of competitive landscapes and industry trends.
  • Conduct interviews, surveys, and other qualitative research methods.
  • Translate insights into frameworks, recommendations, and strategic design opportunities.
  • Communicate research findings to stakeholders and cross-functional teams.
  • Facilitate workshops and assist with design and client presentations.
  • Maintain research storytelling throughout the design process to keep teams aligned with user needs.

Should Have:

  • A portfolio highlighting research work, contributions, and learnings.

Skills:

  • Strong understanding of research methods and usability techniques.
  • Ability to design surveys, write discussion guides, and analyze data.
  • Strong analytical and communication skills.
  • Knowledge of qualitative and quantitative research tools.
  • Ability to apply research methods appropriately during product development.

Qualification And Education:

  • Master s or Bachelor s degree in psychology, behavioural science, anthropology, human-computer interaction, or related design discipline.
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