Quality Assurance Associate (Investigator)
Description : Lifetime Assistance — Quality Assurance Associate (Investigator)
Make an Impact. Create Joy. Shape the Future.At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own.Position Overview: Job Title: Quality Assurance Associate (Investigator)
Location: Rochester, NY
Department: Quality Assurance (QA)
Reports To: QA Coordinator
Employment Type: Full-Time, 40 Hours — Days but late evening flexibility is required
Starting Wage: $21 — $24 per hour plus mileage reimbursementWhy You Should Work for Lifetime Assistance?
- No-Premium Health Insurance: Access comprehensive healthcare without added cost.
- Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships.
- Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training.
- Career Growth: Clear pathways to advancement, leadership training, and coaching support.
- Work-Life Harmony: Generous paid time off and supportive scheduling.
- Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person — both those we support and our employees alike.
Your Core Responsibilities:
- Investigate incidents reported to the Justice Center, including abuse, neglect, and theft.
- Manage 5–6 active investigations at a time, prioritizing and progressing each simultaneously.
- Collect documentation from homes, day programs, staff, and other sources.
- Conduct interviews with staff and witnesses — sometimes during late evenings or early mornings.
- Write detailed, professional investigative reports for review by the QA Coordinator, QA Committee, OPWDD/Justice Center, and occasionally families.
- Make determinations of responsibility based on the preponderance of evidence and recommend remediation steps to prevent recurrence.
What You Bring:
- Strong writing and communication skills with the ability to draft detailed reports.
- Professionalism under scrutiny — open to feedback, revisions, and quality oversight.
- Self-motivation, organization, and the ability to meet investigative deadlines.
- Integrity and ethical judgment, especially when uncovering staff misconduct.
- Comfort handling uncooperative or resistant staff interactions.
- Flexibility for occasional late-night or early-morning investigative needs.
- Valid NYS driver’s license and reliable transportation.
- Preferred backgrounds: criminal justice, OPWDD, or HR investigations.
- Less suited for DSPs without investigative or analytical experience.
Our Mission & Culture:
- Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters.
- Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion.
- Community Impact: Join efforts that reflect Lifetime Assistance’s dedication to community partnerships and enhanced quality of life for all.
Are You Ready to Begin?If you’re a dedicated professional with investigative skills and a passion for accountability and quality, apply today and join us in building lives of independence—one person at a time.Equal Opportunity Employer
Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics.”I am part of something bigger… Being a Lifetime Assistance employee means everything to me.”
- — Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us
Lifetime Assistance