Production Support Application Architect
Production Support Application Architect
Plano, TX, Pennington, NJ and Chandler, AZ
12+ month contract position
Responsibilities:
- Provide end-to-end support of production applications, ensuring their stability, reliability, and performance
- Conduct in-depth problem analysis of application, troubleshoot system errors, and performance issues
- Perform proactive application stability analysis to investigate performance concerns, system errors and improvement opportunities
- Take ownership of problem root cause analysis and implement appropriate remediation
- Lead chronic issue investigations to minimize business impact and maintain system health
- Drive proactive monitoring review and implementation strategies
- Collaborate with Engineering, Application Development, and Infrastructure teams to implement break fixes, code updates, configuration changes, and production enhancements
- Handle application management, business continuity, server patching coordination, vulnerabilities remediation, Splunk monitor setup
- Lead production incident triaging calls
- Provide production on-call support, including weekend rotation on a round-robin basis
- Execute disaster recovery procedures and strategies
- Respond to and resolve production tickets promptly to meet SLA requirements
Requirements:
- 7+ years of experience in production operations
- Bachelor’s degree in computer science, Information technology, or a related field
- Hands-on experience with Red Hat Ansible Automation Platform, JFROG Artifactory, XLRelease, Cloudbees Jenkins, Bitbucket or similar version control tool
- Expertise in Unix systems
- Experience in artifact repositories, dependency management and compliance engines to scan artifacts in Artifactory for vulnerabilities and policy violations
- Strong experience on OpenShift containers, Apache Kafka
- Strong understanding of CICD pipeline
- Proficiency in scripting languages such as Python or Bash for automation
- Experience with monitoring tools like Dynatrace and Splunk to maintain platform reliability
- Demonstrated ability to contribute to automation efforts for improved operational efficiency
- Proven experience in a production support or similar role, preferably in a CICD Platform environment
- Excellent communication and collaboration skills for effective work across cross-functional teams
- Familiarity with database platforms such as Oracle or PostgreSQL
- Knowledge of F5 Load balancer, GTM, high availability architectures and disaster recovery strategies
Certification in Red Hat Linux, DevOps methodologies or related fields
Ayush Sharma Sr. US Technical Recruiter
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