Jira Platform Engineer

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Infojini
Washington, DC, United States
  • Research

Job Description:

  • Administer, configure, and optimize Jira SaaS to meet enterprise project management and Agile delivery needs.
  • Design and maintain custom workflows, issue types, screens, fields, and automation rules aligned with organizational Agile frameworks and guidelines.
  • Manage user permissions, group roles, and security schemes to ensure governance and compliance.
  • Monitor Jira license utilization, user growth, and application usage to ensure efficient use of subscriptions.
  • Collaborate with procurement teams to support renewal, optimization, and budget decisions.
  • System Integration & Development
  • Design, implement, and maintain seamless integrations between Jira with other enterprise systems, such as GitLab (source control & CI/CD), and ServiceNow (ITSM), using Okta, REST APIs, webhooks, middleware, and scripting.
  • Automate data synchronization across platforms to support traceability from planning to release.
  • Troubleshoot and optimize integration pipelines to ensure performance, security, and scalability.
  • Partner with infrastructure and cybersecurity teams to align integrations with enterprise security and compliance standards.
  • Develop and maintain technical documentation, standards, and best practices.
  • Agile Enablement
  • Partner with the Agile Transformation Office to translate Agile practices into effective Jira configurations and usage patterns.
  • Provide technical guidance and mentoring to Scrum Masters, Product Owners, and teams on best-practice tool utilization.
  • Support reporting and analytics initiatives, ensuring reliable Agile metrics (velocity, burndown, cycle time, etc.).
  • Support and enable teams transition from Azure DevOps Boards, Gitlab, Jira (hosted) to JIRA SaaS.

Knowledge/Skill Requirements

  • Bachelor’s degree in computer science, Information Systems, or a related field (or equivalent experience).
  • 3 years of hands-on experience administering and/or engineering Jira (Self-hosting or SaaS).
  • Proven, hands-on experience developing custom integrations with enterprise platforms, especially GitLab and ServiceNow.
  • Proficiency in scripting (Python, PowerShell, or JavaScript) and REST API integration.
  • Strong understanding of Agile methodologies (Scrum, Kanban, SAFe) and DevSecOps principles.
  • Experience in enterprise migrations from Azure DevOps or similar tools to Jira.

Preferred

  • Familiarity with the Atlassian ecosystem (Confluence, Bitbucket) and marketplace apps.
  • Experience working in a DevSecOps or Platform Engineering environment.
  • Experience with information security, privacy, and risk assessment standards including FISMA, SOX, FedRAMP, etc. is preferred.
  • Federal government experience is preferred.
  • Atlassian Certified Professional (ACP-620, ACP-120, or equivalent) preferred.
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