IT Support Analyst

Requirements

Must have:

– A minimum of 1 year of recent experience in Service Desk/Help Desk operations is essential.

Responsibilities:

• I will provide first-level contact and incident resolution for all users facing various issues. – Utilizing advanced troubleshooting skills will be part of my daily tasks. – I will review knowledge base articles to ensure the content is accurate and up-to-date. – Accurate and timely logging of incidents and resolutions will be a key responsibility. – I aim to meet or exceed established performance goals. – I will escalate issues as necessary, adhering to Service Desk procedures.

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Company:

This is a full-time position for a Service Desk Analyst (Level 1) located onsite in downtown Detroit, MI. The role is offered as a 12+ month W2 contractor position with a pay rate ranging from $20 to $22 per hour. As a member of our team, I will enjoy several benefits, including 401(k), dental and health insurance, a health savings account, life insurance, paid time off, a referral program, tuition reimbursement, and vision insurance.