Hotel Director Of Operations
We are looking for an experienced hotel director of operations with solid leadership abilities who can grow with us. You will collaborate with our general manager to plan and oversee the hotel’s daily operations, and assume the GM responsibilities in their absence. This position is responsible for managing employees and ensuring our guests have a 5-star experience with our services. Our ideal candidate is passionate about customer service while also maintaining the hotel’s budget and quality standards. You must have 3 years of management experience in the hospitality industry, and a bachelor’s degree in hospitality management is strongly preferred. Apply today if this sounds like an exciting new opportunity for you!Responsibilities:
- Consult with the general manager to ensure that all guest service standards are met daily
- Recommend improvements that will improve the hotel profitability by analyzing department performance and identifying problem areas
- Verify that all local, state, and federal laws and regulations, as well as any business or brand-specific policies and procedures, are followed
- Compose an annual budget in coordination with department heads and the general manager, and perform audits throughout the year to ensure profitability
- Deliver support to the human resources department to help them improve turnover management, employee motivation, and staff growth and retention
Qualifications:
- This role requires a strong emphasis on putting the guest first and providing exceptional customer service
- A high school diploma or GED, and a bachelor’s degree is required, preferably in hospitality management or a related field
- 3+ years of experience working in a hotel or the hospitality industry required
- Previous experience managing a team is required; preferably in a hospitality role such as department manager
- Have superb communication skills, organizational skills, and problem-solving skills
About Company:
Join Our Team at Embassy Suites by Hilton Colorado SpringsAt Hilton, we’re more than hospitality—we’re about people, purpose, and growth. When you join our team, you step into a culture built on integrity, service, and teamwork. We’re proud to be recognized as one of the best places to work because we invest in our people and their future.Here, your work truly matters. Every detail you handle creates moments guests remember and helps shape a workplace you can be proud of. You’ll be supported by leaders who listen and care, with opportunities to learn, grow, and advance your career.We’re part of something bigger than just a hotel. Together, we’re building a culture where high standards meet genuine care. If you’re ready to make an impact, develop your skills, and be part of a team that celebrates success—come grow with Hilton.Be part of something bigger. Build your future with Hilton.
Embassy Suites