Elevator Service Operation Manager
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Small union elevator service company serving the Washington, DC metropolitan area is seeking to fill a full-time position for Elevator Service Operations Manager.JOB RESPONSIBILTIES:Fast-paced environment with the opportunity to develop your field operations career. We are seeking a committed, responsible, motivated, top performing elevator field operations professional to deliver high quality products/services that meet customer needs.The successful candidate will be responsible for overseeing and managing the entire Service Department which includes all maintenance and repair services.Key areas of responsibility include: · Set clear vision and goals for the Service and Maintenance Department to achieve targeted performance metrics.· Supervise, manage, oversee, and optimize the Service/Repair and Maintenance department in increased growth and profitability, customer satisfaction, and safety.· Analyze job completion to determine shortfalls and develop action plans to improve performance.· Dispatching — Schedule maintenance visits and service requests, testing coordination, callback management, manage maintenance completion· Field efficiency – communicating, managing, directing field technicians· Seeking bid solicitations· Performing site surveys — perform layouts, field measurements, prepare maintenance agreements, proposals and bids, pricing, contracts, open order repair.· Labor and material costs management — ordering parts,· Customer communication and satisfaction· Enforcing company guidelines and rules· Maintain a sterling representation of the company at all times;Qualification: · Experience leading field technicians and/or supervisors in performing elevator maintenance and repair functions.· Very strong knowledge of elevators, elevator service contracting, and elevator service estimating.· Very comfortable in a technical environment utilizing Microsoft based computer software – Word, Excel, PowerPoint, and Outlook· Proven success in leading others is crucial· Excellent communication skills· Highly team-oriented· Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities.
Collins Elevator Service Inc