Dispatcher Operation Assistant
Job Summary:
The Dispatch Operations Assistant supports the daily operations of a trucking company by assisting with route planning, delivery scheduling, and load assignments. This role ensures smooth and efficient transportation of goods by working closely with dispatchers, drivers, and customers.Key Responsibilities:
- Assist with Dispatch Operations:
Support the planning and coordination of inbound and outbound truck movements.
- Schedule Deliveries:
Book delivery appointments and coordinate with drivers and customers to ensure timely arrivals.
- Assign Loads:
Help allocate loads to appropriate drivers and trucks based on factors such as route efficiency, distance, and scheduling.
- Driver Support:
Maintain real-time communication with drivers to provide assistance and resolve issues as they arise.
- Customer Communication:
Provide delivery updates, address inquiries, and resolve concerns in a professional and timely manner.
- Documentation:
Maintain accurate records of dispatched loads and completed deliveries, ensuring compliance with all regulations.Skills and Qualifications:
- Understanding of Trucking Operations:
Familiarity with industry regulations, logistics, and routing practices.
- Strong Communication Skills:
Clear and professional communication with team members, drivers, and customers.
- Organizational Skills:
Ability to prioritize tasks, manage multiple responsibilities, and maintain detailed records.
- Problem-Solving Abilities:
Capable of identifying issues and implementing effective solutions in real time.
- Computer Proficiency:
Experience using dispatch software, email, and other relevant computer applications.
Xchange Logistics Corporation