Coordinator, IT Operations

Please complete the application in its entirety. Include all previous employment so that it may be taken into consideration. Please include a resume attachment with submittal of your application. Resume should document months and years with your dates of employment. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received before the closing date and time listed.

At Regional Transportation District (RTD), We make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD’s values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits (RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

Coordinates cross-functional IT operations across Infrastructure Services, Software and Application Development, and Intelligent Transportation Systems (ITS), ensuring alignment, efficiency, and support of cost-effective technology solutions that advance organizational goals.

Duties & Responsibilities Essential:

• Coordinates with managers across IT, including Infrastructure, Application Development, and Intelligent Transportation Systems, to assign, track, monitor, and report on the progress of operational tasks, projects, and service requests.
• Facilitates regular IT operations meetings to review the status of active initiatives, identify cross-team dependencies, and address ongoing operational activities and system upkeep.
• Administers multiple procurements, coordinates contract and work order scope negotiations and provides contract and vendor administration.
• Assists in the provisioning of end-user services, including help desk and technical support services, purchases of low-value equipment and supplies in order to meet operational requirements of the business.
• Works with stakeholders to define business and systems requirements for new technology implementations.
• Practices asset management for IT hardware, software, and equipment. Prepares hardware, software and maintenance renewal scopes of work and other required contract documentation and creates purchase requisitions.
• Oversees operations-related projects and project portfolio and develops and oversees reports and documentation related to network and systems operations, and workload forecasting.
• Develops business case justifications and cost/benefit analyses for IT spending and initiatives. Develops requests for proposal.

Other All job-related duties as assigned.

Qualifications

• Bachelor’s degree required at minimum. Bachelor’s Degree in Computer Information Systems, Business, Accounting/Finance or related field preferred.
• A minimum of eight years of experience working with complex procurement processes, enterprise, program and project management, and project budget management
• A minimum of five years of experience working with Change and Configuration Management practices, business process management / improvement and Six Sigma or similar process improvement practices. Lean IT certification is preferred
• A minimum of five years of experience managing a variety of diverse projects, this may include working with virtual teams across multiple locations.
• Proficiency in adopted industry PM / IT practices and Information Technology Infrastructure Library (ITIL).
• Proficiency in current business cases analysis practices, current portfolio and project management tools.
• Proficiency in system and software development lifecycle methodologies (SDLC), Agile practices, and total Cost of Ownership (TCO) optimization.
• Proficiency in IT infrastructure components.
• Experience with ServiceNow is preferred.
• Proficient with Microsoft Office Suite with strong skills in Microsoft Excel.
• Ability to communicate effectively, orally and in writing.
• Ability to use sound judgment.
• Ability to manage time and workload effectively which includes planning, organizing, and prioritizing with attention to details.

Or An equivalent combination of education, experience, knowledge, skills, abilities.

Working Environment And Physical Requirements The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.

• The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.
• While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision.
• The work environment is a typical office environment with minimal exposure to excessive noise or adverse environmental issues.

CORE COMPETENCIES: PROFESSIONAL Safety: Promotes safety as agency’s number 1 priority in decision-making, reporting, learning, mitigation and follow-up. Zero tolerance for unsafe conditions or acts. Promotes continuous improvement of safety culture.

Communication: good written and verbal communication, organized thought processes, polite and respectful of others, adapts presentations to the audience.

Analysis/Problem Solving: thoroughly thinks out and evaluates alternatives, innovative problem resolution, pro-active approach, initiative to resolve problems.

Workload Management: works with little direction and supervision, timely completion of projects, makes time for unplanned assignments, adapts to changing priorities.

Ethics and Integrity: perceived fairness; tolerance; honesty; consistent in application of policies and procedures.

Job Specific Competencies Action Oriented: persists and finishes projects despite obstacles, or redirects when necessary; takes action and addresses opportunities with little supervision; takes extra steps to prevent mistakes or create opportunities

Customer Focus: communicates courteously and proactively, learns customer’s short-and long-term needs, sees issues from customer’s perspective

Information Seeking: gathers information and differentiates critical from non-critical information; identifies key sources; systematically obtains information through research

CAREER MAP Education Based on job performance, experience, education and position availability the next step on the career map for this position may be:

MANAGER, SHARED TECHNICAL SERVICES

We are considering all applications for this position up until the position close date of 12/3/2025. For consideration, please be sure to apply before the posting end date.

Pay Range $84,407.00 – $119,224.25 Annual

EEO POLICY AND ADA ACCOMMODATIONS RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity, and inclusion in the workplace. All applicants will be considered for employment regardless to the race, sex, disability status or any other characteristic protected by law and we encourage candidates from all identities, backgrounds, and abilities to apply. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law. RTD is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, pre-employment testing, participating in the employee selection process, promotions, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation, please reach out to our Employment ADA Coordinator Kris Frazier at adarequests@rtd-denver.com, or the Talent Acquisition team rtd.ta@rtd-denver.com . To learn more or see our EEO policy, please visit our EEO page at: [ https://www.rtd-denver.com/sites/default/files/files/2022-12/EEO Policy Statement- UPDATED.pdf ]

RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting. Starting salary is based on the candidate’s relevant and verified education, training and work experience. Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.