Cloud Support Engineer

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Dunhill Professional Search
Atlanta, GA, United States
  • Environmental
  • FullTime
  • Shift
  • FlexTime
  • Applications have closed

Cloud Support Engineer

On-site: Atlanta, GA

TS/SCI w/ FSP

We are looking for a Cloud Support Engineer to join our night shift team in support of the MS 1GOV program. This is a great opportunity for a night owl who’s good at troubleshooting tech issues and loves working in a fast-paced environment.

Job Description: Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues.

Duties and Responsibilities

  • Responds to incident tickets in a 24×7 operational environment to meet SLA objectives.

  • Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools.

  • Reviews system logs to identify and mitigate system issues.

  • Leverage knowledge base to help troubleshoot, identify and resolve systems issues.

  • Update knowledge base troubleshooting guides and lessons learned as required.

  • Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases.

  • Document system issues resulting in system outages and coordinate change though change management process.

  • Support collaboration across operations, development teams and external partners.

  • Support “tiger team” calls to streamline knowledge sharing and timely resolution of system issues.

  • Monitor solution performance according to client specification and SLAs, escalate as needed.

  • Other supporting duties, as directed.

  • Willingness to work overtime and varying hours as required.

Minimum Qualifications

  • BS in Computer Science or other technical discipline is preferred.

  • 1-2 years of operations experience providing application infrastructure support; 1 year performing system administrator support

Clearance Requirement

  • TS/SCI with Full Scope Poly required.

Other Job Specific Skills

  • Experience with system administration support tools such as Windows/Linux

  • Experience supporting a 24×7 cloud based environment.

  • Strong interpersonal skills

  • Strong oral and written communication skills

  • Experience in supporting Cloud based environment and tools such as Azure/AWS

  • Experience analyzing, troubleshooting, and providing solutions for technical issues

  • Ability to problem solve and collaborate with team members

  • Strong organizational and multi-tasking skills

  • Strong in technical communications with both technical and non-technical peers

  • Able to maintain professionalism under pressure

  • Strong customer focus

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