Wallbox
Barcelona, Spain
Company Overview: At Wallbox, based in vibrant Barcelona, we are an industry leader in the fast-growing EV charging sector. Our company specializes in innovative and advanced EV charging solutions. We are seeking an experienced L2 Manager with a background in electronics engineering to lead our Customer Service Center, ensuring top-notch support for our IoT EV charging products and services. Position Overview: As the L2 Head of Quality for the Customer Service Center, you will have the responsibility of overseeing and guiding the entire Level 2 Customer Support Representatives team. Your leadership will ensure customers receive prompt, efficient, and effective support, enhancing their overall experience with our cutting-edge charging solutions. This role requires a combination of leadership skills, technical expertise in charging and electricity, and a keen eye for UI/UX improvements. Responsibilities: Lead, mentor, and manage the Level 2 Customer Support...