29 jobs found in bulgaria

Tasks & Responsibilities:       Support our Aftersales team:  You will prepare monthly KPIs  You will make regular updates of our online tools   You will track the consistency and up-to-date availability of service documentation  Support of our Sales team:     You will work with public and internal databases  You will prepare product presentations  You will manage and track quotations  Qualifications What distinguishes you:  Currently enrolled in a Bachelor’s or Master’s degree in a technical related field    Excellent written and spoken English skills  German is an advantage  Good MS Office knowledge  Self-motivated and responsible person  Team player with a desire for personal development  What’s in it for you                       You will gather practical experience in real working environment  You will work side by side with highly experienced professionals in the Home Comfort Division  Our internships are paid     Duration of the...

PIXM Data Analyst Description - Job scope/summary: CS Contractual Category is committed to driving transformation, growing the services business, meeting its  financial and operational commitments and enable revenue growth. As part of our strategy to enable growth and engineer amazing user experiences, we are creating a Global Services Delivery Tower (GSDT). The GSDT will be focused on managing the Internal IT services delivery (HPonHP), including PC lifecycle management, PC Device management, Onsite and Remote support (Tech and Cloud Café), SCCM and Image management, on one side and expanding this responsivity and capabilities to support external customers and adding additional capabilities, including proactive support, HP TechPulse, Nexthink, MS End-Point-Management,etc. To support HP Managed Services, we are looking for a PIXM Data Analyst who can provide remote Analytics activities to HP strategic accounts in order to provide ongoing value to HP customers on different...

Service Delivery Manager with English and German Description - At HP, our vision is a world where innovation drives extraordinary contributions to humanity. Our mission is to create technology that inspires ambitious and meaningful progress with the belief that one thoughtful idea has the power to change the world. As a Service Delivery Manager you have a win-win opportunity: Use your skills to manage the delivery of our printing services, then grow your own career through a variety of paths inside one of the world’s leading technology companies. You will be responsible for managing remotely the operation of Managed Print Services for MPS Customers finding proper balance between customer satisfaction and profitability for HP. What a Service Delivery Manager does at HP: Is the single point of contact for the customer managing change requests and customer queries Manages day-to-day operation and assumes responsibility for all service levels to be delivered to...

Program Management Office and Deal Implementation Team Manager Description - Digital Delivery Operations (DDO) is one of the fastest growing teams within the Contractual Customer Services organization.  Our mandate is to manage E2E delivery operations for HP's contractual services business focusing on contractual sDaaS servicing offerings and internal HP employees. Job scope/summary: The PMO and Deal Implementation Team Manager is an experienced service leader who will manage the program team leading key strategic projects and initiatives for the DDO organization, and potentially also the Deal Implementation team in charge of implementing the service delivery models for key strategic sDaaS customer opportunities and customer pilots.  Key responsibilities & deliverables: Lead PMO team of the DDO organization Implement a Plan-of-Record management process for the organization Ensure successful delivery of key strategic initiatives and projects Ensure...

Sustainability Specialist (Maternity Cover) Description - *Please be informed that this is a maternity cover position! Job scope/summary: Applies basic to intermediate customer support skills and understanding of sustainability topics to support sales and customer inquiries and sales bids relating to sustainability topics. Acts as a team member by providing information, analysis, and recommendations in support of team efforts. Exercises independent judgment within defined parameters. Is comfortable working in a high-volume environment with time-bound customer and sales requirements. Can support and analyze requirements and ensure that customer expectations are met or exceeded. Job specifics/responsibilities: Manages day-to-day sales sustainability requests (e.g., RFP, bid, and general questions) and resolution of customer issues (e.g., customer-specific responses, sales support materials Manages open tickets/issues resolution and reaches out to support...

Service Delivery Manager with German and English Description - At HP, our vision is a world where innovation drives extraordinary contributions to humanity. Our mission is to create technology that inspires ambitious and meaningful progress with the belief that one thoughtful idea has the power to change the world. As a Service Delivery Manager you have a win-win opportunity: Use your skills to manage the delivery of our printing services, then grow your own career through a variety of paths inside one of the world’s leading technology companies. You will be responsible for managing remotely the operation of Managed Print Services for MPS Customers finding proper balance between customer satisfaction and profitability for HP. What a Service Delivery Manager does at HP: Is the single point of contact for the customer managing change requests and customer queries Manages day-to-day operation and assumes responsibility for all service levels to be delivered to...

Service Delivery Manager with Arabic and English (Temporary position) Description - At HP, our vision is a world where innovation drives extraordinary contributions to humanity. Our mission is to create technology that inspires ambitious and meaningful progress with the belief that one thoughtful idea has the power to change the world. As a Service Delivery Manager you have a win-win opportunity: Use your skills to manage the delivery of our printing services, then grow your own career through a variety of paths inside one of the world’s leading technology companies. You will be responsible for managing remotely the operation of Managed Print Services for MPS Customers finding proper balance between customer satisfaction and profitability for HP. What a Service Delivery Manager does at HP: Is the single point of contact for the customer managing change requests and customer queries Manages day-to-day operation and assumes responsibility for all service levels...

Service Delivery Manager with English (Temporary position) Description - At HP, our vision is a world where innovation drives extraordinary contributions to humanity. Our mission is to create technology that inspires ambitious and meaningful progress with the belief that one thoughtful idea has the power to change the world. As a Service Delivery Manager you have a win-win opportunity: Use your skills to manage the delivery of our printing services, then grow your own career through a variety of paths inside one of the world’s leading technology companies. You will be responsible for managing remotely the operation of Managed Print Services for MPS Customers finding proper balance between customer satisfaction and profitability for HP. What a Service Delivery Manager does at HP: Is the single point of contact for the customer managing change requests and customer queries Manages day-to-day operation and assumes responsibility for all service levels to be...

Partner Service Delivery Manager with English (Temporary Position) Description - *Please be informed that this is a temporary position for 1 year! Job scope/summary:     Manage all operational matters and quality performance related to assigned PPS channel partners.         Job specifics/responsibilities:     New Partner Setup     Educate partners – self sufficiency /engagement model      Deliver operational trainings (Ops guide, how to interface with HP, etc.)     Communicate Ops guide changes, program changes, etc.     Be the main point of contact for all matters pertaining to partner enquiries, acting as first line contact and taking ownership for queries end to end.     Ensure a close working relationship with assigned accounts.      Ensure assigned partners make correct financial warranty claims where applicable     Ensure all assigned...

Service Delivery Manager with English (Temporary position) Description - At HP, our vision is a world where innovation drives extraordinary contributions to humanity. Our mission is to create technology that inspires ambitious and meaningful progress with the belief that one thoughtful idea has the power to change the world. As a Service Delivery Manager you have a win-win opportunity: Use your skills to manage the delivery of our printing services, then grow your own career through a variety of paths inside one of the world’s leading technology companies. You will be responsible for managing remotely the operation of Managed Print Services for MPS Customers finding proper balance between customer satisfaction and profitability for HP. What a Service Delivery Manager does at HP: Is the single point of contact for the customer managing change requests and customer queries Manages day-to-day operation and assumes responsibility for all service levels to be...

Service Delivery Manager with German and English Description - Job scope/summary: The CS Service Delivery Manager is responsible for managing remotely the operation of Managed Print Services for MPS Customers finding proper balance between customer satisfaction and profitability for HP. Over the life of the contract the SDM will manage scope and quality of service according to the contractual MPS agreement. He/she is the single point of contact (SPOC) for the customer in case of operational queries and escalations as well as for contractual changes. Job specifics/responsibilities: Be the single point of contact for the customer managing change requests and customer queries Manage day-to-day operation and assume responsibility for all service levels to be delivered to customer Proactive elevation and escalation management Prepare, lead and manage operational account reviews Coordinate all relevant resources (internal/external partners) Support Total...

Service Delivery Manager with German and English Description - Job scope/summary: The CS Service Delivery Manager is responsible for managing remotely the operation of Managed Print Services for MPS Customers finding proper balance between customer satisfaction and profitability for HP. Over the life of the contract the SDM will manage scope and quality of service according to the contractual MPS agreement. He/she is the single point of contact (SPOC) for the customer in case of operational queries and escalations as well as for contractual changes. Job specifics/responsibilities: Be the single point of contact for the customer managing change requests and customer queries Manage day-to-day operation and assume responsibility for all service levels to be delivered to customer Proactive elevation and escalation management Prepare, lead and manage operational account reviews Coordinate all relevant resources (internal/external partners) Support...

Flex PS defective material analyst Description - Job scope/summary: This position is part of CS EMEA Supply Chain Operations team and a key position for PS (Personal Systems) covering commercial desktop and consumer operations with strategic partner Flex. Defective material analyst owns end 2 end process for all defective material returned to OSSP (Outsourced service Partner). Analyst is accountable to drive strategy which defective material should be returned for further disposition and manage associated warranty nonrecovery costs. This position is also in charge of defective budget composition and its follow-up analyzing all trends of WNR (warranty non-recovery) cost per various patterns like billing reason, commodity, etc. Defective material analyst is control tower for complete defectives spare parts flow and decision maker which commodities will be collected from customers and how will be handled with them. Job specifics/responsibilities/accountabilities and...

Service Delivery Manager with English Description - As a Service Delivery Manager you have a win-win opportunity: Use your skills to manage the delivery of our printing services, then grow your own career through a variety of paths inside one of the world’s leading technology companies. You will be responsible for managing remotely the operation of Managed Print Services for MPS Customers finding proper balance between customer satisfaction and profitability for HP. What a Service Delivery Manager does at HP: Is the single point of contact for the customer managing change requests and customer queries Manages day-to-day operation and assumes responsibility for all service levels to be delivered to customer Proactive elevation and escalation management Prepares, leads and manages operational account reviews Coordinates all relevant resources (internal/external partners) Supports Total Customer Experience management and achieves customer satisfaction targets...

DaaS (Device as a Service) Service Delivery Manager Description - Job Description: The DaaS (Device as a Service) Service Delivery Manager (SDM) applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to senior SDMs. Job specifics/responsibilities:...

Worldwide Peripherals Category Intern Description - At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. We work across borders and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences, and perspective they bring. That is how we work at HP. Moreover, this is how ideas and people grow. InternStellar Program @HP Bulgaria: We will use our knowledge and experience to give you a real taste of the most iconic tech company worldwide. We will teach you how to create, execute and celebrate business wins. By joining the team, you will play a role in business strategy, analysis, and operations. Once you begin your journey, you will be going through an onboarding phase and two game levels: • Onboarding phase: Taking classroom theory into practice, you will start learning about the business, our secret language,...

New Wave InternStellar Program @HP Bulgaria Description - At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. We work across borders and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences, and perspective they bring. That is how we work at HP. Moreover, this is how ideas and people grow. InternStellar Program @HP Bulgaria: We will use our knowledge and experience to give you a real taste of the most iconic tech company worldwide. We will teach you how to create, execute and celebrate business wins. By joining the team, you will play a role in business strategy, analysis, and operations. Once you begin your journey, you will be going through an onboarding phase and two game levels: • Onboarding phase: Taking classroom theory into practice, you will start learning about the business, our secret...

Service Delivery Manager with German and English Description - The CS Service Delivery Manager is responsible for managing remotely the operation of Managed Print Services for MPS Customers finding proper balance between customer satisfaction and profitability for HP. Over the life of the contract the SDM will manage scope and quality of service according to the contractual MPS agreement. He/she is the single point of contact (SPOC) for the customer in case of operational queries and escalations as well as for contractual changes. Job specifics/responsibilities: Be the single point of contact for the customer managing change requests and customer queries Manage day-to-day operation and assume responsibility for all service levels to be delivered to customer Proactive elevation and escalation management Prepare, lead and manage operational account reviews Coordinate all relevant resources (internal/external partners) Support Total Customer Experience...

Remote Management Center (RMC) Fleet Engineer Description - At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That’s how we work at HP. And this is how ideas and people grow. HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never...

Partner Service Delivery Manager with Spanish and English Description - *Please be informed that this is a temporary position for 1 year! Job scope/summary:     Manage all operational matters and quality performance related to assigned PPS channel partners.         Job specifics/responsibilities:     New Partner Setup     Educate partners – self sufficiency /engagement model      Deliver operational trainings (Ops guide, how to interface with HP, etc.)     Communicate Ops guide changes, program changes, etc.     Be the main point of contact for all matters pertaining to partner enquiries, acting as first line contact and taking ownership for queries end to end.     Ensure a close working relationship with assigned accounts.      Ensure assigned partners make correct financial warranty claims where applicable     Ensure all assigned accounts...