Production Support Lead

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

++Ascendion | Engineering to elevate life++

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands
• Solve complex problems — and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

*** About the Role ***

Job Title:Production Support Lead

Key Responsibilities

• Lead day-to-day production support operations for healthcare applications built on .NET and Microsoft technologies.
• Provide hands-on troubleshooting and root cause analysis for critical incidents, including major application outages.
• Collaborate with cross-functional teams to ensure timely resolution of issues in line with SLAs.
• Monitor, maintain, and improve the stability and performance of healthcare applications (Facets, Guiding Care).
• Write and optimize complex SQL queries for issue analysis and data validation.
• Manage system integrations involving REST APIs and ensure seamless interoperability with external systems.
• Work closely with business users, healthcare clients, and stakeholders to ensure effective communication and timely resolution of issues.
• Ensure compliance with healthcare standards (Medicare, Medicaid, insurance regulations).
• Drive continuous improvement initiatives to reduce recurring issues and improve system reliability.
• Mentor and guide junior team members in technical and support processes.

Required Qualifications:

• Extensive experience in Production Support, System Administration, or Development within healthcare management systems.
• Strong expertise in .NET technologies (C#, ASP.NET, SQL Server).
• Hands-on experience with Facets platform and Guiding Care.
• Proven background in claims processing, benefits management, and provider network management.
• Strong database skills with experience writing complex SQL queries.
• Experience with system integrations and REST APIs.
• In-depth knowledge of healthcare processes, especially Medicare and Medicaid.
• Excellent communication and leadership skills, with the ability to handle high-pressure situations and interact with both internal and external stakeholders.

Preferred Qualifications:

• Prior experience leading production support teams in large-scale healthcare environments.
• Knowledge of ITIL practices for incident, problem, and change management.
• Experience with automation or monitoring tools to streamline support processes.

Salary Range:The salary for this position is between $130,000– $140,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!