Pinnacle Method Consulting’s mission is to help job seekers reach their career peak by accessing top-tier opportunities. We are not a staffing firm or agency. Pinnacle Method does not hire for these roles—we systematically source and verify them from premier employers.

Employer Industry: Health and Wellness Solutions

Why Consider This Job Opportunity

• Salary up to $140,000 per year
• 100% company-paid medical, dental, and vision insurance coverage for employees
• Company-paid short- and long-term disability insurance and life insurance
• 401k plan with employer matching contributions up to 4%
• Flex PTO for Director level and above, along with holiday leave
• Opportunities for training, professional development, and career growth

What To Expect (Job Responsibilities)

• Manage and ensure compliance with Customer Service Department policies and procedures while continuously improving processes
• Provide leadership and supervision to Customer Service staff, ensuring full coverage of daily operations and service level expectations
• Establish, monitor, and enforce key performance indicators (KPIs) related to service levels, productivity, quality, and customer satisfaction
• Respond to and resolve escalated customer issues, collaborating with other departments as necessary
• Drive a culture of accountability, conducting regular performance reviews and addressing performance gaps

What Is Required (Qualifications)

• A college degree is required
• Minimum of 10+ years of Customer Service experience, including leadership responsibility in a fast-growing organization
• Proven ability to build, develop, and motivate high-performing teams
• Strong understanding of customer service operations, including performance management and multi-channel support
• Strong communication skills, both verbal and written

How To Stand Out (Preferred Qualifications)

• Experience in a high-growth, multi-channel environment
• Experience managing and successfully leading teams across DTC, B2B/Retail, and Returns
• Familiarity with customer service platforms and tools, leveraging data and reporting for performance improvement
• Ability to assess talent and conduct effective performance assessments
• Experience working in a fast-paced, dynamic environment

HealthAndWellness #CustomerService #Leadership #CareerGrowth #RemoteWork

“We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.”

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