Product Manager

Job Description:

Responsibilities:

• Product Backlog Management
• Maintain and prioritize the product backlog in collaboration with Princess Client stakeholders.
• Facilitate backlog grooming sessions and ensure clarity of requirements for development teams.
• Align ticket prioritization with business impact and delivery timelines.

Ticket Triaging And Coordination:

• Serve as the initial point of contact for incoming tickets via JIRA, ServiceNow, and email.
• Triage and assign tickets to appropriate teams (development, support, infrastructure).
• Monitor ticket queues and ensure timely resolution of incidents and requests.

Quality Assurance:

• Define and execute QA strategies for enhancements and fixes.
• Conduct functional and regression testing across online, batch, and XML-based applications.
• Collaborate with developers to validate fixes and ensure production readiness.
• Document test cases, results, and defects in alignment with client standards.

Stakeholder Engagement:

• Interface with subject matter experts (SMEs), business users, and application owners to validate requirements and clarify issues.
• Provide regular updates to project managers and leadership on ticket status, QA outcomes, and delivery progress.

Reporting And Metrics:

• Track and report KPIs and SLAs related to ticket resolution and QA effectiveness.
• Maintain dashboards and logs for transparency and governance.

Tools And Environment:

• Utilize Power BI, ServiceNow, SQL databases, and VPN connectivity for collaboration.
• Record time and effort in the PPM tool Clarity for work capitalization and prioritization.