Security Support Specialist

TRM Labs Logo
TRM Labs
United States
  • Engineering
  • Applications have closed

The Security team is responsible for and committed to securing all things at TRM. From our customers to our code, and everything in between, the security team is involved in all aspects of the business. We are looking for a Security Support Specialist to join our growing team, enhancing the daily operations of TRM’s IT infrastructure and services. You’ll work to support the technical operations of the organization and ensure that teammates have the hardware and software access necessary to perform their best work.

The impact you will have:

  • Provide operations support for cloud environments, SaaS applications, and related information security technology assets
  • Deploy endpoints to our remote workforce
  • Develop and maintain technical support/knowledge base
  • Develop Service Level Agreements to set expectations and measure performance
  • Develop and optimize installation, operations, and configuration procedures
  • Assist with the secure integration of cloud applications and infrastructure
  • Assist with implementing highly-available hardware and software systems across multiple operating systems.
  • Support the rollout and enforcement of security policies such as IAM, IGA and endpoint protection.

What we’re looking for:

  • Experience supporting applications, desktop and mobile devices, and related IT infrastructure solutions in a cloud-only organization
  • A long history of providing excellent customer service
  • Experience applying a risk-based approach to decision making
  • Ability to distill a technical topic down for a wide audience
  • 2 years of experience providing top-tier technical support in a dynamic and fast-paced organization
  • Familiarity with device management software (Jamf, Microsoft Intune, etc.)
  • Experience supporting Google Workspace
  • Exposure to Microsoft Azure services (e.g. Entra ID, Intune, VMs, etc.)
  • Awareness of compliance frameworks such as SOC2, ISO 27001, UK Cyber Essentials
  • Foundational networking knowledge (e.g. TCP/IP, firewalls, VPNs).

About the Team:

  • The culture of our team is built on mutual respect, where everyone’s opinion is valued and heard.
  • We prioritize flexibility and efficiency, always seeking smarter ways to work without compromising quality.
  • Transparency is at the heart of how we operate, both within the team and with the business, as we focus on clearly communicating and addressing cyber risks.
  • Our collaborative approach ensures that we not only mitigate these risks but also align our efforts with business goals to protect and drive success.

Time Zones:

  • Eastern Standard Time (EST – GMT-4)
  • Pacific Standard Time (PST – GMT-7)
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