Sr. SAP IS-U/FICA Consultant

Phoenix Business, Inc. Logo
Phoenix Business, Inc.
United States (Remote)
  • Consulting
  • Applications have closed

Role: Sr. SAP SAP IS-U/FICA Consultant

Duration: 6 Months Contract

Client Location: San Diego, CA

Remote or Onsite: Remote

Project Description:

My direct client is looking for an SAP IS-U/FICA resource that can provide functional and technical support for the Client s SAP-based utility billing, customer service, and finance operations. This position plays a key role in maintaining the integrity and performance of SAP IS-U modules supporting billing, invoicing, collections, and customer financial management processes. The analyst collaborates with cross-functional teams to resolve complex issues, implement process improvements, and support ongoing service delivery for utility customers.

Key Responsibilities

New Services and Customer Support

  • Support business processes for new service setup, service notifications, and sales order creation.
  • Prepare customer estimates, invoices, and credit memos within SAP.
  • Configure and maintain variant materials and related service workflows.
  • Coordinate with customer service staff to ensure timely and accurate service activation and billing.

IS-U FICA (Contract Accounts Receivable and Payable)

  • Manage payment processing activities, including payment lots, payment runs, and bank reconciliations.
  • Administer refunds, returned payments, and clarification cases.
  • Oversee dunning and collections processes in compliance with financial policies.
  • Maintain security deposit records and clearing control functionality.
  • Reconcile FICA and General Ledger balances, identifying and resolving discrepancies.

IS-U Billing and Invoicing

  • Support collective account billing and invoicing activities.
  • Perform leak adjustment processing and unbilled revenue reporting.
  • Monitor and maintain accurate billing data to ensure financial accuracy and customer satisfaction. Device Management & Enterprise Asset Management (EAM)
  • Manage technical master data related to meters and devices.
  • Generate and analyze CWA (Consumption Within Active Year) reports.
  • Perform notification and work order analysis for new service installations.

Workflow and Reporting

  • Support and optimize SAP workflows for refund processing and move-in move-out activities.
  • Develop and maintain reports for operational and performance monitoring.

Desired Qualifications

  • Bachelor s degree in Business Administration, Information Systems, Finance, or a related field.
  • Seven (7) years of progressively responsible experience supporting SAP IS-U or FICA modules, preferably in a utilities or public-sector environment.
  • Experience with SAP payment processing, dunning, and reconciliation functions.
  • Strong analytical, troubleshooting, and documentation skills.
  • Experience with SAP S/4HANA Utilities or SAP Cloud solutions.
  • Knowledge of public-sector utility billing operations and customer financial processes.
  • Familiarity with business process design and system configuration best practices.
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