Administration/Data Entry

Position: Unemployment Insurance (UI) Administration / Data Entry

Boise, ID 83735 | Onsite | F2F interview| 40hr. per week

Example of Duties:

• Assist customers by phone, click to chat, or by email to provide detailed and clear instructions regarding unemployment insurance processes.
• Provide employers and claimants with detailed and clear instructions regarding their rights and responsibilities.
• Determine how to best serve a customer, particularly a customer with language, computer literacy, disabilities or other barriers and ensure they are provided quality customer service.
• Provide technical assistance on filing a claim or take staff assisted claims where requested.
• Review claims to determine unemployment insurance eligibility including gathering information through effective interview skills to determine program eligibility.
• Data enter weekly certifications and respond to incoming emails.