Technical Support Analyst- Richmond VA (Onsite)
Onsite is required
Top Technical Skills
- Helpdesk Support & Ticketing Systems
Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.
- Hardware & Software Troubleshooting
Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.
- Telecom & Mobile Device Management
Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.
- Application Installation & Configuration
Experience installing and configuring software applications across various systems.
- Inventory & Asset Management
Maintains accurate records of IT assets and supports inventory reconciliation.
Soft Skills & Professional Strengths
- Customer Service & Communication
Strong ability to communicate technical information clearly to non-technical users across all staff levels.
- Team Collaboration
Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.
- Problem Solving & Escalation Management
Capable of resolving issues independently and escalating appropriately when necessary.
- Reporting & Documentation
Prepares weekly reports and maintains detailed documentation of support activities and procedures.
- Training & User Support
Provides training and guidance to end users and staff on IT systems and processes as needed.
Required/Desired Skills
| Skill | Required /Desired | required amt. of experience | Amt. of Experience you have (in years) |
|---|---|---|---|
| Telecommunications skills (POTS lines, VoIP, and cell) | Nice to have | 0 | |
| A/V Systems Support | Nice to have | 0 | |
| Helpdesk – Accurately log and resolve tickets. Serve as a point of contact. Escalate when necessary | Required | 3 | |
| Customer Oriented and Team Player | Required | 4 | |
| Computer diagnostics and remediation | Required | 4 | |
| Strong ability to effectively communicate | Required | 4 | |
| Additional duties as needed. | Required | 0 |
Brandon Consulting Associates, Inc. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 29years.