Desktop Support Specialist 3

Sunrise Systems, Inc. Logo
Sunrise Systems, Inc.
Concord, NH, United States
  • Hardware
  • FlexTime
  • Applications have closed

Job Title: Desktop Support Specialist 3
Job ID: 25-10625
Location: Concord, NH
Duration: 09 Months On Contract

IMPORTANT NOTES:
This is a FULLY ONSITE position. Please submit local candidates who are willing and able to be onsite every day for this role.

This is a 37.5 hour work week (NOT a 40-hour work week). Please make sure your candidates are aware of this before you submit them for the role.

The Desktop Support Specialist (DSS) supports in-house teams and responds in person to helpdesk tickets.

Overview:

  • The Desktop Support Specialist (DSS) supports in-house teams and responds in person to helpdesk tickets.
  • Performs desktop related troubleshooting, including diagnosis, resolution and documentation for all desktop related hardware and software including operating systems, peripherals and application software.
  • Assembles, configures, installs and maintains personal computer hardware, software and peripherals. Documents issues for future resolutions.
  • Plans, implements, and documents hardware and software installations and upgrades for PCs, including application and communication software.
  • Plan and execute moves of large numbers of desktop computers, completing all internal checks and controls.
  • Works with other state agencies and vendors to resolve computer hardware and software related problems including warranty services.
  • Assists departmental staff, internal customers and the end-user community in technical matters associated with personal computer hardware, software and peripherals and educates on compliance with standards.
  • Provides back-up coverage as needed for other Client Enterprise Desktop Support (EDS) technical staff.
  • Monitors relevant help desk tickets and assigns to self or other appropriate technician for resolution.

Skills:

|—————————————————————————————————————————————————–|————————|————|——————-|
| Skill | Required / Desired | Amount | of Experience |
| Experience in a technical desktop support role troubleshooting & resolving issues related to hardware, software, OS, peripherals, & applications. | Required | 3 | Years |
| Experience installing, maintaining, & upgrading PC hardware, software, apps, & peripherals. | Required | 3 | Years |
| Experience with the support and maintenance of Windows OS | Required | 2 | Years |
| Experience supporting Win 11 with Active Directory | Required | 1 | Years |
| Experience working with a help desk ticketing system | Required | 3 | Years |
| A certification or equivalent | Nice to have | 1 | Years |

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