Cardiac Monitoring Technician
Job Title – Monitoring Technician
12 Months
Pleasanton, CA 94588
Notes from the manager: We are in need of someone that has either Active CRAT/CCT certification or RN or is a Paramedic/EMT with current ACLS.
Receives ECG transmissions in the cardiac outpatient telemetry service center, provides technical analysis of ECG data, generates
reports to the physician, and communicates to the patient and physician as necessary.
Essential Duties/Responsibilities:
Stay up-to-date on developing clinical knowledge, specifically ECG rhythm interpretation
Review ECG recordings and related algorithm findings for clinical accuracy/completeness and evaluate ECG for notification criteria
and document actions
Notify Monitoring Technician Level II in communicating ECG abnormalities according to physician notification protocol
Ensure quality assurance of readings and reports that will be delivered to physicians
Assist in facilitating activation of EMS
Answer incoming calls from patients sending recordings using the WE CARE approach
Follow all company and departmental policies and procedures
Perform other duties and responsibilities as assigned
Education and Experience Requirements:
Education: High School Diploma or General Educational Development (GED)
Relevant Work Experience: 6 months related experience
Licenses/Certifications: Active CRAT/CCT certification or RN or Paramedic/EMT with current ACLS
Required Knowledge, Skills, and Abilities:
Knowledge/Abilities Technical Skills: Proficiency using a computer and Microsoft Office (Word, Excel, and Outlook); comfortable
using telephone and computer to perform job responsibilities; knowledge of medical terminology specific to cardiac/cardiology
Communication Skills (Verbal/Written): Strong verbal and written communication skills; ability to thrive in a fast-paced call center
environment
Customer Service:
o Demonstrate strong customer service and interpersonal skills; positive attitude and team player
o WECARE BioTelemetry based customer centric program